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A front page article in the Toronto Star last week caught my eye, and left me feeling disappointed. The title read: “Please don’t trust me with your life… I’m a personal support worker and you have no idea how underqualified I am.”

The article goes on to talk about how there are some  courses available in the GTA that do not provide adequate training for students becoming PSW’s. Didn’t seem to mention much about the courses that do.

My first thought went to the director of the PSW program at Durham College, I fired off an email and soon had a reply. She had already written to the editor of the paper expressing her position on their story. Durham College offered me MORE than adequate training to enter my field and works closely with the Lakeridge Health Corporation to ensure training is up to date and  any necessary additions to the program are made.

How do we fix this? How do we ensure that PSW’s entering the workforce have the necessary training to provide SAFE and Holistic care for those in need? How do we monitor the care provided by PSW’s?

REGULATION.

What is regulation? It’s a means of streamlining education, tracking and recording workplace incidents, holding PSW’s accountable for their actions and ensuring the care provided by PSW’s is professional and safe. Our nurses are regulated under the College of Nurses. Why aren’t our PSW’s?

Many of those working in the field have been doing so for a long time. If we were to be regulated this would mean additional training and education, certification, money spent. Some feel it is not a necessary step to ensuring quality of care, some may feel their job security would be threatened.

What if a PSW is not providing quality care? They may abuse a client, lose their job and then move onto the next position with no record of the abuse following them to their new employer. Scary thought?

What if a PSW’s training becomes out dated? There is no method in place that requires training to be up to date except for those implemented by the employer.

Regulation would force employers to hire only those qualified, it would ensure punishment for those providing unsafe care, streamline education, ensure up to date training, provide a means of tracking behavior… and most importantly: Ensure the safety of all those receiving care from a PSW.

 

I may only be a PSW but please trust me with your life,  I have the training and the tools to provide you with safe, quality care. I am educated, intelligent, compassionate and I want to say the same for ALL those who call themselves PSW. Help us push for REGULATION.

I want to begin this entry with a brief but in my opinion accurate excerpt from an article. I have included the link so you may view the entire entry.

Glenn Smith, Ph.D.

http://www.mayoclinic.com/health/sundowning/HQ01463

“The term “sundowning” refers to a state of confusion at the end of the day and into the night. Sundowning isn’t a disease, but a symptom that often occurs in people with dementia, such as Alzheimer’s disease. The cause isn’t known. But factors that may aggravate late-day confusion include:
fatigue, Low lighting, Increased shadows.
When sundowning occurs in a care facility, it may be related to the flurry of activity during staff shift changes. Staff arriving and leaving may cue some people with Alzheimer’s to want to go home or to check on their children — or other behaviors that were appropriate in the late afternoon in their past. It may help to occupy their time during that period.

In the setting I work in, Sundowning is a common behavior.  In many cases the patients were busy people, working people with children or homes and meals to be taken care of. Because they experienced a transition in their daily activities in the evening for so many years, they seem to feel a need for a change of scenery, or feel an urgency to exit even now.

Many times the behaviors can be diverted by finding out from the patient what is they feel they need to be doing and finding an appropriate diversion. For example I find with one patient if I extend an invite to stay for dinner, explaining we would love to have the company, more times than not the patient “chooses to stay” because it is the polite thing to do! In many cases all you can do is try to distract the patient, some will respond to being re-oriented to their surroundings explaining that they are home, that there is no need for them to leave. Unfortunately not every patient will respond to re-orientation. Sometimes walking them to a different area of the floor can be enough of a change to relieve their distress, or creating a daily routine; you may need to be very creative in finding ways to de-escalate. Knowing a little about your patients day-to-day life prior to their diagnosis can help you to find triggers, what did they do for a living?  Did they have children?  What was their role at home?

Because the exact cause of Sundowning is not known, and because of the complexity of each patient, managing the behaviors associated with Sundowning can be difficult. If you can find what triggers each patient has, remain in routine and learn about your patients history, you have a few essential tools to get you started.

funny how when you take the time to really observe someone, listen to them even if the words they are using are out of context you can interpret what they actually mean to say. associate words, most of the time with dementia the words that “surface” are in the same pool as the word they intend to be using, put it into the context of the situation and its like interpreting a code. if you really listen, you will hear what they are saying.

the most valuable skill you can learn in this field is PATIENCE. you have to take your time, let the patient take their time, its amazing what they can do on their own if only given a moment to figure it out and do it. let them have what little independence they have left.

a new admittance to our floor, upon arrival is labelled as aggressive, combative, verbally abusive. really this person didn’t know where they were, what the date was, who we were and wanted to use the bathroom, the nursing staff have me answer the bell at night because i seem to “have a way” really i use simple verbal cues, one direction at a time, always enter the room with a smile and let the patient do as much for them-self as i can. seems to work well, and the patient has not displayed aggressive behavior while in my care.

I recently graduated as a personal support worker from Durham College. I have been working in my new field for about a month I feel compelled to share my experiences. I promise to maintain patient confidentiality and will never refer to my patients using their real names or initials. I feel that my perspective on my role and the people I work with may be different from most.

My role at the hospital is different from what most people would consider the “traditional” role of a PSW. Most PSW’s work to help clients with their activities of daily living, such as brushing their teeth and getting ready in the morning. Some of us work in more specific situations such as myself. I have 21 patients on my ward and work with 2 to 5 RPN’s and RN’s on a shift. Each of our patients has a unique mix of cognitive and psychosocial impairments, all reside in a locked unit. My job is to Redirect, De-escalate and Divert behaviors in our patients such as aggression, exit seeking and confusion. As well as monitoring and correcting behaviors I provide social interaction, emotional and spiritual care and assist the nursing staff.

I love my job, each day presents a new challenge and a new puzzle to be figured out. I feel like I have made a difference in a persons life every day. I feel so privileged to have this opportunity.

Now as for the blog… some entries may be written in a stream of consciousness format as this is what comes most naturally to me. I promised myself I wouldn’t feel bad for not writing every day so there may be gaps in my updates. I hope you enjoy! And encourage your feedback and comments.